UX United - User Experience Certified Ambassador (UXU - UXCA)

If you want to become a true user experience ambassador, then you are in the right place. During this 3 day training you will learn everything you need to know to start or enhance your user experience career.

After this training, you will…
·    Know what user experience, usability, and accessibility is
·    Know how UX, usability, accessibility is related to customer experience
·    Know the international standards for UX, usability, and accessibility
·    Know what user personas and archetypes are, why you use them within UX, and how
·    Know what you can learn from heuristic evaluations and usability testing, and how this improves software
·    Be able to conduct heuristic evaluations
·    Know what to test and when in different project stages
·    Be able to write a usability test plan and user task scenarios that are part of this plan
·    Be able to conduct usability tests
·    Be able to define findings and conclusions from observations
·    Know how to communicate usability findings to stakeholders

Who should attend?
This training is perfect for you if you are interested in user experience (UX) and/or if you are involved in the creation or improvement of software (for example, a website or an application).

For example, if you want to become, or you are, a UX designer, UX researcher, developer, tester, QA professional, conversion specialist, product owner, e-commerce professional, online marketing professional, a consultant or anyone looking to improve the overall quality and user experience of their software.

Unique benefits:
·    Professional recognized trainer with proven track record in the field of UX, usability and accessibility.
·    Globally recognized certificate from Brightest (www.brightest.org).
·    Learning by doing with hands-on exercises that have been created by global experts.

This course is recommended for:
·    UX Designers, Visual Designers, Researchers
·    Product Owners, Product Manager, Quality Managers
·    Developers, Decision Makers, Marketeers

Certification & Exam
For in-person public classes, the exam voucher is part of your course fee. The exam voucher and instructions will be emailed to you upon completion of the course. Please reach out to client support with any questions [email protected].

Course Outline
Day 1
·    The fundamentals of user experience (UX), usability, accessibility (a11y) and the impact of this when users interact with software.
·    The relation of UX, usability, accessibility to customer experience (CX).
·    Usability reviews: what are they, why, and when should they be conducted effectively.
 
Day 2
·   
Usability testing: what is it, why, and when you should do it and how is it done effectively.
·    Discover the creation of usability test plans and task scenarios.
·    Gain findings and insights that can help you improve your software.
 
Day 3
·    Bring the learned knowledge of the previous days together as parts of a whole.
·    Useful resources and tools that are best practices to propel your career as an “UX Ambassador” to the next level.
·    Taking and discussing the 40-question practice exam to prepare for the UXU - UX Certified Ambassador (UXCA) exam.

 

Class Daily Schedule
Sign-In/Registration 7:30–8:30am
Morning Session 8:30am–12:00pm
Lunch 12:00–1:00pm
Afternoon Session 1:00–5:00pm
Times represent the typical daily schedule. Please confirm your schedule at registration.
 
 
Training Course Fee Includes
Digital course materials
Continental breakfasts and refreshment breaks
Lunches
Letter of completion