Charlotte Chang

As a strategic thought leader with over 20 yrs experience, Charlotte Chang is dedicated to human-centric business outcomes. Known for her impactful keynotes such as "Creating Systems of Compassion" and "Humanizing Work," she specializes in crafting technology-driven customer experiences (CX) that deliver value across customers, employees, and organizations. Charlotte's career is marked by her collaborative approach with executives, crafting large-scale, cross-disciplinary products and programs. Her focus extends beyond end-users to the humans shaping and contributing to these innovations, ensuring a seamless evolution of modern experiences. The outcome? Swift market entry paired with talent retention. She thrives on infusing joy into work environments, solving problems with focus and flexibility, and organizing for growth and innovation. Charlotte's passion lies in driving excellence through experimentation, benefiting both customers and employees alike. Yes, and: tell your dog she says hi.